Kirby VacuumSales & Service

Bring your Kirby to North 11th Street and watch Tom fix it.

Kirby sales, repairs, bags and parts from a family shop that has been selling Kirbys since 1946. Tom takes your machine apart on the bench, shows you what’s wrong and why, and puts it back together while you wait.

4.9 from 38 Google reviewsMon-Sat 9am-1pm
The brick shopfront of Kirby Vacuum Sales & Service on North 11th Street, with its Vacuum Cleaners Sales & Service sign
1932 N 11th St, Springfield
  • New Kirby sales
  • Repairs while you watch
  • Bags, belts and parts
  • Kirby shampoo and supplies
  • Family-run since 1946
  • 1932 N 11th St, Springfield
  • Call (217) 522-8315

The repair happens right in front of you, on the bench.

Tom doesn’t take your machine into the back. He puts it on the bench where you can see it, takes it apart, and talks you through what he finds as he goes. You see exactly what is worn, what needs replacing and why.

By the time it’s back together you’ll know your Kirby better than you did when you walked in, and you’ll probably have heard a few good stories too.

Book a repair: (217) 522-8315
A Kirby stripped down into its parts on the repair bench
Taken apart
The same Kirby reassembled and standing on the bench
Back together

“His unexpected preference of working on the machine while you watch, allows for his honest and thorough approach.”

Bethany Henry, Google review

What we can do for your Kirby

Everything Kirby under one roof: new machines, repairs, and the bags, belts and supplies that keep an old one going.

Kirby repair and servicing

Bring your machine in and Tom works on it at the bench while you watch. He shows you what’s wrong, explains each step as he goes, and tells you why a repair is needed before he does it.

You watch, so you see exactly what’s being done.

New Kirby systems

We’re an independent, authorized Kirby distributor and the only Kirby Authorized Dealer in Central Illinois. Come and see the current Avalir 2 on the showroom floor and ask anything you like about it.

Come and see it in the showroom.

Bags, belts and parts

The shelves are stocked with Kirby bags, belts, attachments and parts, so the parts that wear out can be replaced.

Not sure what you need? Bring the old one along.

Shampoo and cleaning supplies

Kirby shampoo and cleaning supplies, on the shelf and ready to take home with you.

Pick some up while you’re in for a repair.

Upkeep advice

Tom will walk you through the simple things you can do at home to keep your Kirby running well between visits, so small problems don’t turn into big ones.

Ask Tom while he’s working on yours.

To make sure Tom has time for your repair, give us a call on (217) 522-8315 before you come in.

Inside the showroom: vintage Kirby models lined up along the pine-panelled wall, trophies and the new Avalir 2
Kirbys old and new, on the showroom wall

Two Tom Bairds, one shop, eighty years of Kirbys

This is a family business. Tom’s dad started selling Kirbys in 1946, and Tom was at the bench by the time he was thirteen. He still owns his dad’s office on North 11th Street, and the family Kirby history is up on the wall for anyone who wants to read it.

  1. 1946

    It starts with Dad

    Tom’s father, also Tom Baird, starts selling Kirbys.

  2. Age 13

    At the bench

    Tom is repairing Kirbys at thirteen years old.

  3. Age 15

    On the sales floor

    By fifteen he’s selling them too.

  4. 62 years

    Still here

    Tom now owns his dad’s office, has worked in it for 62 years, and at 74 is still selling and repairing Kirbys.

I was repairing Kirbys when I was 13 and I have been selling Kirbys since I was 15 years old now I’m 74 and still selling and repairing Kirbys.

Tom Baird

The State Journal-Register

September 2, 2009 · Dave Bakke

“Police officer’s mementos found at vacuum cleaner shop”

A customer named Hoover once traded in an old vacuum for a new Kirby. Dave Bakke told the story of what turned up years later in that trade-in’s box in his column, which includes the line:

“Yes, a Hoover bought a Kirby.”

A corner of the showroom with boxed Kirby Avalir 2 systems, hoses, supplies, trophies and framed family history on the wall

The only Kirby Authorized Dealer in Central Illinois

We’re an independent, authorized Kirby distributor, so you’re dealing with someone who has known these machines inside and out for more than six decades. New systems, Kirby supplies and honest advice, from the same family shop.

  • New Kirby systems on display
  • Bags, belts, attachments and parts
  • Shampoo and cleaning supplies
  • Repairs on the bench while you watch

“I’ll be coming back as long as he’s there!”

4.9 from 38 reviews on Google
“He did amazing work! My Kirby has probably not vacuumed this great since I first got it. It was a simple fix to him that I put off for years. I wish I could have stayed longer and talk to him because he had great stories. Took about 45 mins to do everything. He talked me through everything he was doing, I learned a lot. I would go talk to him any day or go buy anything just because of how great his service was. He joked he'd be there forever and I'll be coming back as long as he's there!”
Lessa CGoogle review, Feb 2026
“This business is one-of-a-kind. This gentleman is one-of-a-kind as well. He knows everything possible about the machines and the Kirby company, and is kind and patient enough to answer any questions you may have. His unexpected preference of working on the machine while you watch, allows for his honest and thorough approach---you see exactly what he is doing and why a particular repair may be needed, and you have a chance to understand the machine better. I wouldn't trust my Kirby with anyone else, even if there were many options. Definitely worth your time and money. Highly recommend him.”
Bethany HenryGoogle review, Aug 2021
“Tom was a pleasure to work with, and he is truly an expert when it comes to Kirby products and services. He took the time to explain exactly what repair work needed to be done, and any future home upkeep on my end. It’s rare and refreshing to walk into a family owned business that makes you feel welcome and right at home, like visiting an old friend. This is your one-stop shop for any and all of your Kirby needs. I bought my Kirby in 2006, and this is the first time I’ve had to service it. Runs like new. Thanks again Tom!”
Jeffrey SternerGoogle review, Dec 2021
“Excellent service, this guy is old school and we need more of that. Skilled , knowledgeable, kind gentleman. He’s here because he loves what he does. I especially enjoyed reading the family Kirby history. He’s not had it easy but his upbeat spirit has prevailed in his success. Great guy, we will be back!”
Shaun TaylorGoogle review, Jan 2024
“Since the owner of this Kirby store has worked with Kirby vacuum cleaners since a very young age he knows these vacuum cleaners inside and out. He did a great job fixing mine explaining along the way everything he was doing and what was wrong with it while I watched. Reasonable prices and quick service. A great machine with a knowledgeable man standing behind it! Thank you!”
Lydia TilfordGoogle review, May 2021

Come by the shop on North 11th

We’re on North 11th Street, near East Griffiths Avenue. Bring your Kirby, bring your questions, and give us a ring first if you need a repair so Tom can make time for you.

Opening hours

Monday
9am-1pm
Tuesday
9am-1pm
Wednesday
9am-1pm
Thursday
9am-1pm
Friday
9am-1pm
Saturday
9am-1pm
Sunday
Closed

Tell us about your Kirby

Leave your name and number with a line about the machine, and we’ll call you back. If it’s quicker, just pick up the phone.

(217) 522-8315
Call Tom: (217) 522-8315